Portofino Villas Real Estate Agency

Last updated: 30.03.2026

1. Introduction

At Portofino Villas, we are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:
Portofino Villas Real Estate Agency
C/Torre del Oro 8, Orihuela, Alicante 03189, Spain
Email: villa@portofinovillas.es
Phone: +34 960 731 061

3. Personal Data We Collect

We may collect and process the following personal data:

  • Full name
  • Email address
  • Phone number
  • Information provided in contact forms or inquiries

Additionally, we may automatically collect:

  • IP address
  • Device and browser information
  • Website usage data

4. How We Collect Your Data

We collect your data when you:

  • Complete forms on our website
  • Contact us via email or phone
  • Request property information
  • Interact with our advertisements (e.g., Meta Ads)

5. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To respond to inquiries and provide requested information
  • To offer real estate services and property recommendations
  • To maintain communication with potential clients
  • To improve our services and website performance
  • To manage and optimize advertising campaigns

6. Legal Basis for Processing (Art. 6 GDPR)

We process your personal data based on:

  • Consent (Art. 6.1.a GDPR): when you submit forms or contact us
  • Legitimate interest (Art. 6.1.f GDPR): to improve services and manage inquiries
  • Legal obligation (Art. 6.1.c GDPR): when required by applicable law

In accordance with the LOPDGDD, consent must be freely given, specific, informed, and unambiguous.

7. Advertising and Meta (Facebook & Instagram)

We use advertising services provided by Meta Platforms, Inc..

This may involve:

  • Use of tracking technologies such as cookies and Meta Pixel
  • Measurement of advertising performance
  • Creation of custom and similar audiences

Data may be transferred to Meta, which may process it in accordance with its own privacy policy. These transfers may involve international data transfers outside the European Economic Area (EEA), carried out under appropriate safeguards such as Standard Contractual Clauses (Art. 46 GDPR).

8. Data Sharing

We may share your data with:

  • Technology and hosting providers
  • Marketing and advertising platforms (e.g., Meta)
  • Public authorities where legally required

We ensure that all third parties comply with GDPR and LOPDGDD requirements through appropriate data processing agreements.

9. International Data Transfers

Where personal data is transferred outside the EEA, we ensure compliance with GDPR requirements through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Additional safeguards where necessary

10. Data Retention

Your data will be retained:

  • As long as necessary to fulfill the purposes described
  • Until you request deletion
  • For legally required retention periods under Spanish law

11. Your Rights (GDPR & LOPDGDD)

Under GDPR and LOPDGDD, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right not to be subject to automated decision-making

Additionally, under Spanish law, you have the right to:

  • Digital disconnection (where applicable)
  • Protection of your digital rights under LOPDGDD

You may exercise your rights by contacting: [Insert Email Address]

12. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you may file a complaint with the Spanish supervisory authority:

Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es

13. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Secure data storage
  • Access control measures
  • Data minimization principles

14. Cookies Policy

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze traffic and usage
  • Support advertising campaigns

You can configure or reject cookies through your browser or cookie banner, in compliance with:

  • GDPR
  • LOPDGDD
  • Law 34/2002 on Information Society Services (LSSI-CE)

15. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices.

16. Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect legal or operational changes. Updates will be published on this page.

17. Contact

For any questions regarding this Privacy Policy or data protection:

Portofino Villas Real Estate Agency
Email: villa@portofinovillas.es
Phone: +34 960 731 061